Helpdesk and Knowledgebase

Booking Management 5

• Bookings - Create a Group Booking
• Booking Form - Additional Fields
• Bookings - Booking Statuses
• Checking In & Checking Out
• Unconfirmed Bookings

Manual Booking Form 2

• Manual Booking Form - Multi-Room Bookings
• Manual Booking Form - Adding a New Booking

Guest Booking Experience 9

• Guest Booking Form - Overview
• Integrating the ResBook Guest Booking Calendar on your Website
• Booking: Guest Confirms Booking via Pending Booking Email Template
• Using the Mobile Booking Form
• Page 1 - Guest Booking Form - Booking Details

View all 9

Blog 3

• What is Blog Categories and Posts
• How to create a Blog Category
• How to create a Blog Post

General Pages 3

• Creating and Editing a page
• Deleting and Restoring a Page
• General Page Settings

Photos 2

• How to create a Hero banner
• How to create a photo gallery

FAQs 2

• How to create FAQs
• FAQ settings

Reviews 1

• How to create a review

Social media 1

• How to add Social media accounts

Partnership logos 1

• Adding Partners to your website

Quicklinks 1

• How to create a quicklink

File manager 2

• File manager - Creating Folders and uploading Images
• Editing images in File manager

Mailchimp 1

• Adding Mailchimp to your website

Highlights 1

• Creating highlights

Google maps 1

• Setting up Google Maps

Google Map 0

Accommodation module 0

Search engine optimization (SEO) 0

SEO Tips & Tricks 1

• Meta data

SEO Tips and Tricks 2

• Alt Text (Search Engine Optimization)
• Meta-Tags (Search Engine Optimisation)

Website Settings Module 4

• Form Builder Module
• Update your Logo
• Update Booking Engine URL
• Add or Update a Partner Logo (footer)

Content Toolbar 1

• Add Border to Text

Mailchimp 2

• How to find or generate API Keys in Mailchimp
• How to find your List ID in Mailchimp

Modules 4

• Adding a URL to Partner Module Logo
• Creating a Blog Category
• Creating a Blog Post
• Creating a new 301 redirect

CMS Training Articles 2

• Enquiries module
• Reviews Module

Tracking Tools & Analytics 4

• Adding a Tracking Pixel/Code to a Page
• Adding Admin to your Google Analytics Account
• Add Google Analytics Tracking ID to a website
• Creating a Google Analytics Account

General Pages 4

• Editing a page
• Quicklinks
• Adding a New Page
• How to Hide a Locked Page?

Code 1

• Add Widget or Code to the content section of my Page

Additional Modules 1

• Newsletter Sign-up (integrated with MailChimp)

Testimonials 1

• Add Testimonials/Reviews

Settings 1

• Page Settings

Link 2

• Creating Links
• Adding Social Links to your Website Footer

PDF Attachments 1

• Adding a PDF

Images 9

• Creating a New Slideshow
• Add Image to Slideshow
• Common Problems with Images
• Optimizing Images - ImageOptim
• Optimizing Images - FastStone

View all 9

Video Integration 1

• Adding a YouTube Video to Content

Button 1

• Creating a Button

Booking Reports 9

• Bookings Report - Full List
• Bookings Report - New Requests
• Bookings Report - Confirmed Bookings
• Bookings Report - Guest List
• Bookings Report - Pending Bookings

View all 9

Financial reports 9

• Reports - Occupancy Summary
• Reports - Invoiced Totals by Booking - Agent
• Reports - Balance Summary
• Reports - Payments Summary
• Reports - Service Summary

View all 9

Statistics 1

• Statistics Department Report

Other Reports 5

• Arrival Report
• Deposit Report
• Departure Report
• Reports - Daily Occupancy Report
• Reports - Daily Snapshot Report

Owner Statement 4

• Introduction to Owner Statements
• Generating Owner Statements
• Adding Manual Entries to Owner Statements
• Owner Statement Annual Summary

Step-by-Step guide... 4

• Housekeeping - Step 1: Setting up Housekeeping Calendar
• Housekeeping - Step 2: Creating Cleaning Types
• Housekeeping - Step 3: Assigning Cleaning to Stock Units
• Housekeeping - Generating Cleaning Schedule

Windcave Online Payment Service 9

• Windcave - Articles Overview
• Windcave - Why Use ResBook and Windcave Payment Gateway?
• Windcave - Switching on Collect Credit Card Details
• Windcave - Credit Card Surcharge Service set up
• Windcave - Storing and Requesting Credit card details (Manual Booking)

View all 9

PayPal Online Payment Service 4

• PayPal - Add PayPal to your ResBook subscription
• PayPal - Connect your PayPal account to ResBook
• PayPal - Accepting payments via PayPal
• PayPal - Issuing refunds

Account2Account Payment Service 2

• Activating Account2Account For Use in ResBook
• Paying With Account2Account

Airbnb FAQ 9

• Airbnb FAQ: I'm already listed with Airbnb, do I still need to load the minimum content in ResBook in order to connect?
• Airbnb: How do I sync ResBook with my Airbnb iCal calendar?
• Airbnb FAQ: Do you support Extra person charges?
• Airbnb FAQ: How do I extend an Airbnb booking in ResBook?
• Airbnb FAQ: Can you connect me to Airbnb?

View all 9

Basic Troubleshooting 8

• Issues With Internet Explorer 11
• Can I Have 2 Different ResBook Windows Open at the Same Time?
• What Is An Operating System And How To Identify It?
• What is a Web Browser And How To Identify It?
• How Do I Receive New Updates in ResBook?

View all 8

Bookings FAQ 8

• Contacts FAQ: Can I use multiple email addresses for Contacts?
• Bookings FAQ: Can I transfer a payment from one booking to another?
• Bookings FAQ: Why am I not receiving booking confirmation for Direct bookings when I am receiving other emails?
• Bookings FAQ - Why Do My Exported Reports Format Incorrectly in Excel?
• Bookings FAQ - What Does The Yellow Line Over My Booking Mean?

View all 8

Calendar FAQ 5

• Calendar FAQ: Why is my Calendar display broken?
• Can I Show Specific Room(s) with the ResBook Calendar?
• Calendar FAQ - How Do I Switch Between The Old & New Calendar
• How do I Cross Domain Track?
• How to implement Enhanced E-commerce Tracking

Contacts FAQ 2

• Contacts FAQ - Can I export my contact details into a file?
• How do Agents with Login place bookings?

Cronofy FAQ 1

• How does Cronofy work and what information ResBook sends to Cronofy?

Invoices FAQ 4

• Invoices FAQ: Can I run a report for Cancelled invoices?
• How can I change the emailing invoices formatting?
• How can I get a list of oustanding invoices?
• Is there a way to reinstate an invoice that has been cancelled?

Messages FAQ 1

• Where can I read my messages?

Owner Statements 1

• Why am I not able to process Unprocessed bookings in Owner Statements?

Quotes FAQ 2

• Can I send a quote to many different guests, at the same time?
• Can a potential guest change the quote?

Reports FAQ 1

• Owner Statement FAQ: Why aren't Services in the bookings showing in Owner statements?

ResPay FAQ 2

• DPS FAQ - Where in ResBook can I view payments?
• DPS FAQ - How do I resolve DPS Error when charging a client?

ResOnline FAQ 3

• How Do I Modify My Rates in ResBook and Update Them to ResOnline?
• Why Have My Rates and Minimum Stays Changed Unknowingly?
• How do I Map ResOnline Rooms to ResBook?

Settings FAQ 3

• Settings FAQ - How Can I Block Out Check-In & Check-Out Times On The Guest Booking Form?
• Settings FAQ - Why Are Minimum Stays I Create For Stock Units Changing?
• Stock Units FAQ: How can I add the address for a Stock unit when it is not coming up as an option?

Xero FAQ 2

• Xero FAQ: Can I send 2 invoices to Xero for 1 Booking?
• Xero FAQ: How does Xero and ResBook communicate? Do I need to use specific functionality?

Intro To The Calendar 7

• Calendar - Overview
• Calendar - Calendar Settings
• Calendar - Using the Filter
• Calendar - Notifications and Announcements
• Calendar - Open Rooms

View all 7

Calendar Types 3

• Calendar - Agenda view
• Calendar - New Calendar
• Calendar - Old Calendar

General Information 2

• ResBook Free Trial & Setup Options
• GDPR Changes with ResBook

Quick start using Setup Wizard 13

• Setup Wizard - Articles Overview
• Setup Wizard - Property Contact Details
• Setup Wizard - Property Description
• Setup Wizard - Booking Engine
• Setup Wizard - Accounting & Financial

View all 13

How To Use Contacts in ResBook 7

• Contacts - Articles Overview
• Contacts - Add a Contact
• Contacts - Basic Search
• Contacts - Advanced Search
• Contacts - Merge Duplicate Contacts

View all 7

Contact Types 5

• Contacts - Add Owner Contact
• Contacts - Add Staff Contact
• Contacts - Add Guests Contact
• Contacts - Add Agents Contact
• Contacts - Add Cleaners Contact

Agents 2

• Contacts - Agent Statements
• Contacts - Involve Your Agents Overview

Getting Started With ResOnline 11

• ResOnline - Overview
• ResOnline - Terms and Conditions
• ResOnline - Sign up
• ResOnline - Getting Started
• ResOnline - Creating a Rate Plan

View all 11

ResOnline Walkthrough 5

• Part 1: Logging Into ResOnline For The First Time
• Part 2: Setup Your Property And Connect To ResBook
• Part 3: Creating Rate Packages
• Part 4: Connecting ResOnline To ResBook
• Part 5: Connecting ResOnline To Your Various Channels

Quotes Overview 7

• Introduction to Quotes
• Creating a Quote
• Quotes Explained Further (Advanced)
• Capturing Credit Card Details Through a Quote
• How Quotes Can Be Confirmed By The Guest

View all 7

Photo Gallery 1

• Photo Gallery

User Logs 1

• User Logs

Stock Configurations 5

• Inventory - Create a Cluster
• Inventory - Create a Classification
• Inventory - Create a Virtual Stock Unit (Virtual Room Type)
• Inventory - Edit a Stock Unit (Room type)
• Inventory - Remove a Stock unit from Classification

System Settings 20

• System Settings - Article Overview
• System Settings - General Settings
• System Settings - Calendar Settings
• System Settings - Property Address and Contact
• System Settings - Property Description

View all 20

Services 5

• Setting Up Services
• Link Services and Retrieving Additional Information
• How do I create Add-Ons?
• Setting Up Security Bond
• Hiding Services From Invoices

Minimum Stays 4

• Setting Up Minimum Stays
• Minimum Stay Rules
• Where Minimum Stay Policies Are Displayed
• Alert around Minimum Stays

Booking Lead Time 2

• Setting Up Booking Lead Time
• Booking Lead Time: Front end calendar

Rates 6

• Adding/Modifying rates
• How Do I Set Up My Rates in ResBook?
• Creating a Special
• Promo Codes
• "Pay in Full" Discount

View all 6

Email Templates 14

• Using Email Templates
• Introduction to Email Templates
• Setting Up Email Templates
• Automated Pre Arrival emails
• Email Template Renaming

View all 14

Invoices General 6

• Invoices - Overview
• Invoices - Settings
• Invoices - Generating or Searching for an Invoice
• Invoices - Editing Invoices
• Invoices - Invoicing the Guest

View all 6

ResBook Mobile App 4

• ResBook Mobile App - Download the App
• ResBook Mobile App - Log in
• ResBook Mobile App - Agenda View
• ResBook Mobile App - Crate A New Booking

Booking.com 2

• Booking.com - How to Connect
• Booking.com - Rate Adjustment Functionality

SiteMinder 2

• Siteminder - Connecting SiteMinder to ResBook
• SiteMinder - Updating Inventory, Rates and Minimum Stays via ResBook

BookIt 0

Airbnb 12

• Airbnb - Direct Connection Overview
• Airbnb Connection Guide Part 1: Activation and Login
• Airbnb Connection Guide Part 2: Setting up rooms/content in ResBook
• Airbnb Connection Guide Part 3: Finalize the connection and publish the listing
• Airbnb - Everything sync vs Limited sync

View all 12

Xero 5

• Xero - How to Connect
• Xero - Automatically Send Invoices
• Xero - Manually Send Invoices
• Xero - Bond Refunds
• Xero - Errors and Invoice Rejection

Kounta 2

• Charging Through Kounta
• ResBook Integration With Kounta

Zapier 3

• Introduction to Zapier
• Integrating ResBook With Zapier
• Sending Your ResBook Zaps To Apps

STAAH MAX 1

• STAAH Max - How to Connect

Setting up Refund Protect 1

• Set up

Email templates 1

• Adding Refund Protect tags

Booking form 3

• Below Promo Code
• Itemization
• Tab "Payments"

Manual Booking 1

• Add Refund Protect to a manual booking

Payments 1

• Charge the guest through ResPay and Payment request

Invoices 1

• Invoices and Refund Protect

Report 1

• Report and Refund Protect