When sending an invoice through to Xero, you may encounter several errors. Here are a few reasons why you may be experiencing this:
Error
Payments can only be made against...
Reason
- Incorrect Invoice order.
- Incorrect Invoice title.
- Seen when payment is already sitting in Xero waiting to be cleared.
Solution
Provided that your set up is correct in the Xero Settings of ResBook, go into Xero and check where the Invoice has been saved. Verify the details of the invoice. If all is correct, then it could be that payment has already been received in Xero and is awaiting clearance.
Error
Invoice not of valid status for modification.
Reasons | Possible Solutions |
| Adjust the due date of the Invoice, and try resending. |
| Raise a new invoice and cancel the existing one. |
| Add the prefix to the invoice number to avoid having duplicate invoice numbers in Xero. |
| Cancel the existing invoice and raise a new one to see if this resolves this issue. |
Error
The contact with the specified contact details has been archived. The contact must be un-archived before creating new invoices or credit notes.
Reason
The contact has been archived in Xero
Solution
The contact has to be unarchived in Xero and then try resending.