Why am I not receiving booking confirmation for Direct bookings when I am receiving other emails? : Helpdesk and Knowledgebase

Bookings FAQ: Why am I not receiving booking confirmation for Direct bookings when I am receiving other emails? Print

Created by: Gabriela Timko

Modified on: Tue, 12 Feb, 2019 at 5:50 PM

Please ensure that you have checked the below:

1) Check your Email Spam folder - If you find the email in your Spam, make sure that you mark the sender as safe (whitelist our Email address)

2) Ensure that the email address is in ResBook > Settings > System Settings > General Settings > Send email alerts to this address > fill in the address and ensure that the ResBook Emails are ticked

3) Ensure that you are using one of the Email confirmation options (You cannot use both of them):

Email templates (ResBook > Settings > System Settings > Email Templates > Activate Email templates)
Standard Replies (ResBook > Settings > System Settings > Standard Replies > Prepolute Standard replies > Save)

Gabriela is the author of this solution article.

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Bookings FAQ: Why am I not receiving booking confirmation for Direct bookings when I am receiving other emails? Print

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