Helpdesk and Knowledgebase

Airbnb FAQ 9

• Airbnb FAQ: I'm already listed with Airbnb, do I still need to load the minimum content in ResBook in order to connect?
• Airbnb: How do I sync ResBook with my Airbnb iCal calendar?
• Airbnb FAQ: Do you support Extra person charges?
• Airbnb FAQ: How do I extend an Airbnb booking in ResBook?
• Airbnb FAQ: Can you connect me to Airbnb?

View all 9

Basic Troubleshooting 8

• Issues With Internet Explorer 11
• Can I Have 2 Different ResBook Windows Open at the Same Time?
• What Is An Operating System And How To Identify It?
• What is a Web Browser And How To Identify It?
• How Do I Receive New Updates in ResBook?

View all 8

Bookings FAQ 8

• Contacts FAQ: Can I use multiple email addresses for Contacts?
• Bookings FAQ: Can I transfer a payment from one booking to another?
• Bookings FAQ: Why am I not receiving booking confirmation for Direct bookings when I am receiving other emails?
• Bookings FAQ - Why Do My Exported Reports Format Incorrectly in Excel?
• Bookings FAQ - What Does The Yellow Line Over My Booking Mean?

View all 8

Calendar FAQ 5

• Calendar FAQ: Why is my Calendar display broken?
• Can I Show Specific Room(s) with the ResBook Calendar?
• Calendar FAQ - How Do I Switch Between The Old & New Calendar
• How do I Cross Domain Track?
• How to implement Enhanced E-commerce Tracking

Contacts FAQ 2

• Contacts FAQ - Can I export my contact details into a file?
• How do Agents with Login place bookings?

Cronofy FAQ 1

• How does Cronofy work and what information ResBook sends to Cronofy?

Invoices FAQ 4

• Invoices FAQ: Can I run a report for Cancelled invoices?
• How can I change the emailing invoices formatting?
• How can I get a list of oustanding invoices?
• Is there a way to reinstate an invoice that has been cancelled?

Messages FAQ 1

• Where can I read my messages?

Owner Statements 1

• Why am I not able to process Unprocessed bookings in Owner Statements?

Quotes FAQ 2

• Can I send a quote to many different guests, at the same time?
• Can a potential guest change the quote?

Reports FAQ 1

• Owner Statement FAQ: Why aren't Services in the bookings showing in Owner statements?

ResPay FAQ 2

• DPS FAQ - Where in ResBook can I view payments?
• DPS FAQ - How do I resolve DPS Error when charging a client?

ResOnline FAQ 3

• How Do I Modify My Rates in ResBook and Update Them to ResOnline?
• Why Have My Rates and Minimum Stays Changed Unknowingly?
• How do I Map ResOnline Rooms to ResBook?

Settings FAQ 3

• Settings FAQ - How Can I Block Out Check-In & Check-Out Times On The Guest Booking Form?
• Settings FAQ - Why Are Minimum Stays I Create For Stock Units Changing?
• Stock Units FAQ: How can I add the address for a Stock unit when it is not coming up as an option?

Xero FAQ 2

• Xero FAQ: Can I send 2 invoices to Xero for 1 Booking?
• Xero FAQ: How does Xero and ResBook communicate? Do I need to use specific functionality?