Bookings FAQ

Contacts FAQ: Can I use multiple email addresses for Contacts?
Yes. Contacts module allows multiple email addresses. Go to ResBook > Contacts > Click on a Contact > Edit > Add the email addresses separat...
Tue, 12 Feb, 2019 at 5:35 PM
Bookings FAQ: Can I transfer a payment from one booking to another?
No, the payment cannot be transferred from booking to another booking. You would need to delete the payment in the original booking and add a new payment in...
Tue, 12 Feb, 2019 at 5:36 PM
Bookings FAQ: Why am I not receiving booking confirmation for Direct bookings when I am receiving other emails?
Please ensure that you have checked the below: 1) Check your Email Spam folder - If you find the email in your Spam, make sure that you mark the sender ...
Tue, 12 Feb, 2019 at 5:50 PM
Bookings FAQ - Why Do My Exported Reports Format Incorrectly in Excel?
This is due to your Operating Systems "Separator Settings". For your reports to format correctly, this setting must be set to ",". T...
Tue, 12 Feb, 2019 at 5:52 PM
Bookings FAQ - What Does The Yellow Line Over My Booking Mean?
These are known as "Wait-listed bookings". They appear in ResBook as a yellow stripe at the top of an existing booking. Hover your mouse c...
Fri, 26 Apr, 2019 at 10:07 AM
How Can I Retrieve Credit Card Details From a Channel Booking?
As credit cards cannot be transmitted between different IT systems, here are instructions on retrieving credit card details for all bookings from ResOnline....
Sun, 3 Feb, 2019 at 1:45 PM
Bookings FAQ - Why did I receive a Temporary booking?
"Temporary bookings" are bookings that have not been directly saved into your ResBook calendar. They occur when there is interference during the c...
Tue, 19 Mar, 2019 at 4:29 PM
When is There a Risk of a Double Booking?
Resbook is an online system with the ability to receive bookings from multiple sources. The three main sources how a booking can be added are, via your own ...
Sun, 3 Feb, 2019 at 1:45 PM
FAQ Bookings: Why did the Booking status not change to Confirmed?
Occasionally, a pending booking will not change status to confirmed, but you will still receive a Payment confirmation. This is due to the Guest closing the...
Tue, 2 Apr, 2019 at 1:19 PM