Helpdesk and Knowledgebase

Yes. Contacts module allows multiple email addresses. Go to ResBook > Contacts > Click on a Contact > Edit > Add the email addresses separat...

No, the payment cannot be transferred from booking to another booking. You would need to delete the payment in the original booking and add a new payment in...

Please ensure that you have checked the below: 1) Check your Email Spam folder - If you find the email in your Spam, make sure that you mark the sender ...

This is due to your Operating Systems "Separator Settings". For your reports to format correctly, this setting must be set to ",". T...

These are known as "Wait-listed bookings". They appear in ResBook as a yellow stripe at the top of an existing booking. Hover your mouse c...

As credit cards cannot be transmitted between different IT systems, here are instructions on retrieving credit card details for all bookings from ResOnline....

Resbook is an online system with the ability to receive bookings from multiple sources. The three main sources how a booking can be added are, via your own ...

Occasionally, a pending booking will not change status to confirmed, but you will still receive a Payment confirmation. This is due to the Guest closing the...