Instances where e-mails are sent from ResBook:


  • When an online booking is made via your website.
  • When you enter a booking in the ResBook calendar.



Depending on the status of the booking, the 'Send e-mail' button will have different e-mail templates made available for the ResBook user to send.


Here is an explanation of all e-mail template functions within ResBook, describing the purpose and its use:



E-mail Template



E-mail Purpose and Function



Adding a Reservations (Pending)



Used to send out a secured payment link after creating the booking or accepting an online booking request. Guests can also confirm the booking during this stage.



Adding a Reservation (Confirmed)



Used to confirm a booking after credit card details have been collected.



Agent Template



Email is sent to the agent about their booking.


Amend a ReservationE-mail to notify the guest of any amendments made to dates, rates, name, country and e-mail address.
Cancelling/Declining a ReservationInforming the guest that their booking has been cancelled or their booking request has been declined.
ConfirmationUsed to confirm a booking after credit card details have been collected.
Confirmation via quoteE-mail is sent to the guest after they have confirmed and inserted their credit card details.
Deposit Reports(Currently Unavailable).
Express Confirmation
Automated Email: Automatically sent to the guest after they have confirmed their booking via the confirmation link from the pending confirmation email template.
Financial SummaryProvided that the stock unit is assigned under the Owner (through Contacts), this e-mail will be sent to the owner once the owner statement is generated.
GeneralE-mail can be sent manually and is for general use.
Guest books online (Confirmed)
Automated Email: Online booking made an e-mail sent upon confirmation (instant bookings).
Guest books online (Request)
Automated Email: Online booking made and the reply is sent for booking requests.
HousekeepingTo notify the cleaners of a new booking. Enter the e-mail address of the cleaning company before sending.
Invoice EmailE-mail used to send out an invoice, as a PDF file or as Inline Text Document. It is necessary to select at least one of the two tags.
ItineraryUsed to send out an Itinerary-styled email.
Move ReservationAssigning the guest to another room and informing the guest by e-mail.
OwnerPurposefully set up for Owners if the owners of a property have logged.
Payment Confirmation (Manual)Email is sent manually to the guests once they have paid.
Payment Confirmation (ResPay)Payment gateway is active: sends out a receipt to guests once their credit card is charged.
Payment Request (ResPay)Payment gateway is active: sends out a secured link for guests to enter cc details and pay immediately.
Pending ConfirmationUsed to send out a secured payment link after creating the booking or accepting an online booking request. Guests can also confirm the booking during this stage.
Pre Arrival
Automated Email option: Pre-arrival e-mail can be sent Confirmed Guests manually or automatically a set number of days before the guest arrives.
Quotes TemplateUsed when you are sending a quote to the customer.
Thanking GuestWelcome home mail: sent 2 days after guests depart the property.