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Knowledge base
Bookings
Booking Management
5
Bookings - Create a Group Booking
Booking Form - Additional Fields
Bookings - Booking Statuses
Checking In & Checking Out
Unconfirmed Bookings
Manual Booking Form
2
Manual Booking Form - Multi-Room Bookings
Manual Booking Form - Adding a New Booking
Guest Booking Experience
9
Guest Booking Form - Overview
Integrating the ResBook Guest Booking Calendar on your Website
Booking: Guest Confirms Booking via Pending Booking Email Template
Using the Mobile Booking Form
Page 1 - Guest Booking Form - Booking Details
View all 9
Websites 2019 onwards
Blog
3
What is Blog Categories and Posts
How to create a Blog Category
How to create a Blog Post
General Pages
3
Creating and Editing a page
Deleting and Restoring a Page
General Page Settings
Photos
2
How to create a Hero banner
How to create a photo gallery
FAQs
2
How to create FAQs
FAQ settings
Reviews
1
How to create a review
Social media
1
How to add Social media accounts
Partnership logos
1
Adding Partners to your website
Quicklinks
1
How to create a quicklink
File manager
2
File manager - Creating Folders and uploading Images
Editing images in File manager
Mailchimp
1
Adding Mailchimp to your website
Highlights
1
Creating highlights
Google maps
1
Setting up Google Maps
Google Map
0
Accommodation module
0
Search engine optimization (SEO)
0
SEO Tips & Tricks
1
Meta data
Websites 2019 & prior
Website Settings Module
4
Form Builder Module
Update your Logo
Update Booking Engine URL
Add or Update a Partner Logo (footer)
Content Toolbar
1
Add Border to Text
SEO Tips and Tricks
2
Alt Text (Search Engine Optimization)
Meta-Tags (Search Engine Optimisation)
Mailchimp
2
How to find or generate API Keys in Mailchimp
How to find your List ID in Mailchimp
Modules
4
Adding a URL to Partner Module Logo
Creating a Blog Category
Creating a Blog Post
Creating a new 301 redirect
CMS Training Articles
2
Enquiries module
Reviews Module
Tracking Tools & Analytics
4
Adding a Tracking Pixel/Code to a Page
Adding Admin to your Google Analytics Account
Add Google Analytics Tracking ID to a website
Creating a Google Analytics Account
General Pages
4
Editing a page
Quicklinks
Adding a New Page
How to Hide a Locked Page?
Additional Modules
1
Newsletter Sign-up (integrated with MailChimp)
Code
1
Add Widget or Code to the content section of my Page
Testimonials
1
Add Testimonials/Reviews
Settings
1
Page Settings
Link
2
Creating Links
Adding Social Links to your Website Footer
PDF Attachments
1
Adding a PDF
Images
9
Creating a New Slideshow
Add Image to Slideshow
Common Problems with Images
Optimizing Images - ImageOptim
Optimizing Images - FastStone
View all 9
Video Integration
1
Adding a YouTube Video to Content
Button
1
Creating a Button
Reports
Booking Reports
9
Bookings Report - Full List
Bookings Report - New Requests
Bookings Report - Confirmed Bookings
Bookings Report - Guest List
Bookings Report - Pending Bookings
View all 9
Financial reports
9
Reports - Occupancy Summary
Reports - Invoiced Totals by Booking - Agent
Reports - Balance Summary
Reports - Payments Summary
Reports - Service Summary
View all 9
Statistics
1
Statistics Department Report
Other Reports
5
Arrival Report
Deposit Report
Departure Report
Reports - Daily Occupancy Report
Reports - Daily Snapshot Report
Owner Statement
4
Introduction to Owner Statements
Generating Owner Statements
Adding Manual Entries to Owner Statements
Owner Statement Annual Summary
Housekeeping
Step-by-Step guide...
4
Housekeeping - Step 1: Setting up Housekeeping Calendar
Housekeeping - Step 2: Creating Cleaning Types
Housekeeping - Step 3: Assigning Cleaning to Stock Units
Housekeeping - Generating Cleaning Schedule
ResPay
Windcave Online Payment Service
9
Windcave - Articles Overview
Windcave - Why Use ResBook and Windcave Payment Gateway?
Windcave - Switching on Collect Credit Card Details
Windcave - Credit Card Surcharge Service set up
Windcave - Storing and Requesting Credit card details (Manual Booking)
View all 9
PayPal Online Payment Service
4
PayPal - Add PayPal to your ResBook subscription
PayPal - Connect your PayPal account to ResBook
PayPal - Accepting payments via PayPal
PayPal - Issuing refunds
Account2Account Payment Service
2
Activating Account2Account For Use in ResBook
Paying With Account2Account
FAQs
Airbnb FAQ
9
Airbnb FAQ: I'm already listed with Airbnb, do I still need to load the minimum content in ResBook in order to connect?
Airbnb: How do I sync ResBook with my Airbnb iCal calendar?
Airbnb FAQ: Do you support Extra person charges?
Airbnb FAQ: How do I extend an Airbnb booking in ResBook?
Airbnb FAQ: Can you connect me to Airbnb?
View all 9
Basic Troubleshooting
8
Issues With Internet Explorer 11
Can I Have 2 Different ResBook Windows Open at the Same Time?
What Is An Operating System And How To Identify It?
What is a Web Browser And How To Identify It?
How Do I Receive New Updates in ResBook?
View all 8
Bookings FAQ
8
Contacts FAQ: Can I use multiple email addresses for Contacts?
Bookings FAQ: Can I transfer a payment from one booking to another?
Bookings FAQ: Why am I not receiving booking confirmation for Direct bookings when I am receiving other emails?
Bookings FAQ - Why Do My Exported Reports Format Incorrectly in Excel?
Bookings FAQ - What Does The Yellow Line Over My Booking Mean?
View all 8
Calendar FAQ
5
Calendar FAQ: Why is my Calendar display broken?
Can I Show Specific Room(s) with the ResBook Calendar?
Calendar FAQ - How Do I Switch Between The Old & New Calendar
How do I Cross Domain Track?
How to implement Enhanced E-commerce Tracking
Contacts FAQ
2
Contacts FAQ - Can I export my contact details into a file?
How do Agents with Login place bookings?
Cronofy FAQ
1
How does Cronofy work and what information ResBook sends to Cronofy?
Invoices FAQ
4
Invoices FAQ: Can I run a report for Cancelled invoices?
How can I change the emailing invoices formatting?
How can I get a list of oustanding invoices?
Is there a way to reinstate an invoice that has been cancelled?
Messages FAQ
1
Where can I read my messages?
Owner Statements
1
Why am I not able to process Unprocessed bookings in Owner Statements?
Quotes FAQ
2
Can I send a quote to many different guests, at the same time?
Can a potential guest change the quote?
Reports FAQ
1
Owner Statement FAQ: Why aren't Services in the bookings showing in Owner statements?
ResPay FAQ
2
DPS FAQ - Where in ResBook can I view payments?
DPS FAQ - How do I resolve DPS Error when charging a client?
ResOnline FAQ
3
How Do I Modify My Rates in ResBook and Update Them to ResOnline?
Why Have My Rates and Minimum Stays Changed Unknowingly?
How do I Map ResOnline Rooms to ResBook?
Settings FAQ
3
Settings FAQ - How Can I Block Out Check-In & Check-Out Times On The Guest Booking Form?
Settings FAQ - Why Are Minimum Stays I Create For Stock Units Changing?
Stock Units FAQ: How can I add the address for a Stock unit when it is not coming up as an option?
Xero FAQ
2
Xero FAQ: Can I send 2 invoices to Xero for 1 Booking?
Xero FAQ: How does Xero and ResBook communicate? Do I need to use specific functionality?
Calendar
Intro To The Calendar
7
Calendar - Overview
Calendar - Calendar Settings
Calendar - Using the Filter
Calendar - Notifications and Announcements
Calendar - Open Rooms
View all 7
Calendar Types
3
Calendar - Agenda view
Calendar - New Calendar
Calendar - Old Calendar
Intro to ResBook
General Information
2
ResBook Free Trial & Setup Options
GDPR Changes with ResBook
Quick start using Setup Wizard
13
Setup Wizard - Articles Overview
Setup Wizard - Property Contact Details
Setup Wizard - Property Description
Setup Wizard - Booking Engine
Setup Wizard - Accounting & Financial
View all 13
Contacts
How To Use Contacts in ResBook
7
Contacts - Articles Overview
Contacts - Add a Contact
Contacts - Basic Search
Contacts - Advanced Search
Contacts - Merge Duplicate Contacts
View all 7
Contact Types
5
Contacts - Add Owner Contact
Contacts - Add Staff Contact
Contacts - Add Guests Contact
Contacts - Add Agents Contact
Contacts - Add Cleaners Contact
Agents
2
Contacts - Agent Statements
Contacts - Involve Your Agents Overview
ResOnline
Getting Started With ResOnline
11
ResOnline - Overview
ResOnline - Terms and Conditions
ResOnline - Sign up
ResOnline - Getting Started
ResOnline - Creating a Rate Plan
View all 11
ResOnline Walkthrough
5
Part 1: Logging Into ResOnline For The First Time
Part 2: Setup Your Property And Connect To ResBook
Part 3: Creating Rate Packages
Part 4: Connecting ResOnline To ResBook
Part 5: Connecting ResOnline To Your Various Channels
Quotes
Quotes Overview
7
Introduction to Quotes
Creating a Quote
Quotes Explained Further (Advanced)
Capturing Credit Card Details Through a Quote
How Quotes Can Be Confirmed By The Guest
View all 7
Settings
Photo Gallery
1
Photo Gallery
User Logs
1
User Logs
Stock Configurations
5
Inventory - Create a Cluster
Inventory - Create a Classification
Inventory - Create a Virtual Stock Unit (Virtual Room Type)
Inventory - Edit a Stock Unit (Room type)
Inventory - Remove a Stock unit from Classification
System Settings
20
System Settings - Article Overview
System Settings - General Settings
System Settings - Calendar Settings
System Settings - Property Address and Contact
System Settings - Property Description
View all 20
Services
5
Setting Up Services
Link Services and Retrieving Additional Information
How do I create Add-Ons?
Setting Up Security Bond
Hiding Services From Invoices
Minimum Stays
4
Setting Up Minimum Stays
Minimum Stay Rules
Where Minimum Stay Policies Are Displayed
Alert around Minimum Stays
Booking Lead Time
2
Setting Up Booking Lead Time
Booking Lead Time: Front end calendar
Rates
6
Adding/Modifying rates
How Do I Set Up My Rates in ResBook?
Creating a Special
Promo Codes
"Pay in Full" Discount
View all 6
Email Templates
14
Using Email Templates
Introduction to Email Templates
Setting Up Email Templates
Automated Pre Arrival emails
Email Template Renaming
View all 14
Invoices
Invoices General
6
Invoices - Overview
Invoices - Settings
Invoices - Generating or Searching for an Invoice
Invoices - Editing Invoices
Invoices - Invoicing the Guest
View all 6
ResBook Mobile App
ResBook Mobile App
4
ResBook Mobile App - Download the App
ResBook Mobile App - Log in
ResBook Mobile App - Agenda View
ResBook Mobile App - Crate A New Booking
Integrations
Booking.com
2
Booking.com - How to Connect
Booking.com - Rate Adjustment Functionality
SiteMinder
2
Siteminder - Connecting SiteMinder to ResBook
SiteMinder - Updating Inventory, Rates and Minimum Stays via ResBook
BookIt
0
Airbnb
12
Airbnb - Direct Connection Overview
Airbnb Connection Guide Part 1: Activation and Login
Airbnb Connection Guide Part 2: Setting up rooms/content in ResBook
Airbnb Connection Guide Part 3: Finalize the connection and publish the listing
Airbnb - Everything sync vs Limited sync
View all 12
Xero
5
Xero - How to Connect
Xero - Automatically Send Invoices
Xero - Manually Send Invoices
Xero - Bond Refunds
Xero - Errors and Invoice Rejection
Kounta
2
Charging Through Kounta
ResBook Integration With Kounta
Zapier
3
Introduction to Zapier
Integrating ResBook With Zapier
Sending Your ResBook Zaps To Apps
STAAH MAX
1
STAAH Max - How to Connect
Refund Protect
Setting up Refund Protect
1
Set up
Email templates
1
Adding Refund Protect tags
Booking form
3
Below Promo Code
Itemization
Tab "Payments"
Manual Booking
1
Add Refund Protect to a manual booking
Payments
1
Charge the guest through ResPay and Payment request
Invoices
1
Invoices and Refund Protect
Report
1
Report and Refund Protect
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