E-mail Tags



Tags Purpose and Function



Guest First name



First name supplied in the Booking form (manual entry/online bookings).



Guest Last name



Last name supplied in the Booking form (manual entry/online bookings).



Booking Summary



Reservation ID


Booking Name and Guest Name
Arrival and Departure dates incl. Number of Nights


Guests: Adults/Children Booked


Rate per night


Total Accommodation Price



Arrival Date



Date of when the customer arrives.



Nights Booked



Number of nights that guests' are staying for.



Rate per Night



Average breakdown of accommodation total by night.



Total Booking amount



Rate multiplied by number of nights = Total booking amount.



Service Summary



Only applies when ResBook is set up with Services bookable on the website booking form.



Payment Policy



Same as the Booking and Payment Policy found on your Booking calendar.



Cancellation Policy



Same as the Cancellation Policy found on your Booking calendar.



Property Signature



System Settings > Address and Contact – anything filled in the property signature field will be shown.



Property Name



Property name will be retrieved from: Settings > System Settings > Address and Contact.



Property Address



Address will be retrieved from: Settings > System Settings > Address and Contact.



Property Postal Address



Postal Address will be retrieved from: Settings > System Settings > Address and Contact.



Property Email



E-mail will be retrieved from: Settings > System Settings > Address and Contact.



Office Phone



Office Phone will be retrieved from: Settings > System Settings > Address and Contact.



Date



The date of today will be displayed.



Booking Number



Reservation/Booking ID.



Comments to Guest



Any written comments in the booking of Resbook are displayed.



Reservation Expires



Pertaining to pending confirmation e-mails, the date whereby reservation expires is displayed.



Moving Details



When a different room is assigned to the date for a booking.



Amendment Details



Details of Rates, adults/children, or booking dates are displayed.



Confirmation Link



A secured link sent to customers to enter their credit card details and confirm the booking.



Cancellation Reason



As soon as you cancel the booking, the cancellation reason will display.



Payment Request Link



Requesting a payment from the customer (only for ResPay users).



Paid Amount



Provides a payment summary of all the payments against a booking. Also includes Credit Card Surcharge if applies. 



Name on Bank statement



Merchant name that appears in an e-mail when a card is charged (only for ResPay users).



Review Link



The Availability website review link.



Change credit card link



Secured link is sent out to clients to enter in a different set of credit card details in place of the first set.



Balance due



The amount of money still owing on a booking.