E-mail Tags | Tags Purpose and Function |
Guest First name | First name supplied in the Booking form (manual entry/online bookings). |
Guest Last name | Last name supplied in the Booking form (manual entry/online bookings). |
Booking Summary | Reservation ID Booking Name and Guest Name Guests: Adults/Children Booked Rate per night Total Accommodation Price |
Arrival Date | Date of when the customer arrives. |
Nights Booked | Number of nights that guests' are staying for. |
Rate per Night | Average breakdown of accommodation total by night. |
Total Booking amount | Rate multiplied by number of nights = Total booking amount. |
Service Summary | Only applies when ResBook is set up with Services bookable on the website booking form. |
Payment Policy | Same as the Booking and Payment Policy found on your Booking calendar. |
Cancellation Policy | Same as the Cancellation Policy found on your Booking calendar. |
Property Signature | System Settings > Address and Contact – anything filled in the property signature field will be shown. |
Property Name | Property name will be retrieved from: Settings > System Settings > Address and Contact. |
Property Address | Address will be retrieved from: Settings > System Settings > Address and Contact. |
Property Postal Address | Postal Address will be retrieved from: Settings > System Settings > Address and Contact. |
Property Email | E-mail will be retrieved from: Settings > System Settings > Address and Contact. |
Office Phone | Office Phone will be retrieved from: Settings > System Settings > Address and Contact. |
Date | The date of today will be displayed. |
Booking Number | Reservation/Booking ID. |
Comments to Guest | Any written comments in the booking of Resbook are displayed. |
Reservation Expires | Pertaining to pending confirmation e-mails, the date whereby reservation expires is displayed. |
Moving Details | When a different room is assigned to the date for a booking. |
Amendment Details | Details of Rates, adults/children, or booking dates are displayed. |
Confirmation Link | A secured link sent to customers to enter their credit card details and confirm the booking. |
Cancellation Reason | As soon as you cancel the booking, the cancellation reason will display. |
Payment Request Link | Requesting a payment from the customer (only for ResPay users). |
Paid Amount | Provides a payment summary of all the payments against a booking. Also includes Credit Card Surcharge if applies. |
Name on Bank statement | Merchant name that appears in an e-mail when a card is charged (only for ResPay users). |
Review Link | The Availability website review link. |
Change credit card link | Secured link is sent out to clients to enter in a different set of credit card details in place of the first set. |
Balance due | The amount of money still owing on a booking. |
Commonly Used Email Tags Print
Created by: Gabriela Timko
Modified on: Wed, 13 Feb, 2019 at 11:46 AM
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